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Work Hours

Global Customer Service Hours

We're here to help you. Below are our working hours in different time zones for your reference.
Based on Beijing Time (GMT+8) · Standard Time (Winter)

Day
Beijing
GMT+8
Los Angeles
GMT-8
New York
GMT-5
London
GMT+0
Berlin
GMT+1
Monday – Friday
12:00 – 22:00
20:00 – 06:00*
23:00 – 09:00*
04:00 – 14:00
05:00 – 15:00
Saturday
15:00 – 22:00
23:00 – 06:00*
02:00 – 09:00
07:00 – 14:00
08:00 – 15:00
Sunday
OFF
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* Indicates time spans across two calendar days (previous day for the start time).

Times shown are based on Standard Time. During Daylight Saving Time (DST), Los Angeles, New York, London and Berlin shift 1 hour earlier relative to Beijing.

Note: Response times may be slower on Saturdays.