Cancellation

Refund Policy

Cryptocurrency Refunds

We currently support refunds via cryptocurrency (USDT-TRC20, USDT-ERC20, and USDC-ERC20 only), which are usually processed within 1–2 business days. Please contact our support team via email to provide your wallet details and confirm the refund process.

Bank Transfer Refunds

Due to banking limitations and account restrictions, bank transfer refunds can only be initiated by the customer and may take approximately 1–3 weeks to complete. Please note that refunds via bank transfer or Wise may be issued in a single transaction or split across multiple installments. However, rest assured that the full amount will be completed within the standard 1–3 week timeframe.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.